Policies

P&P Policies

Have questions? Check out our FAQ page!

Please read through our updated policies for details on changes to our Memberships, Class Structure, refunds and more!

Membership Policies

Perks

There are many fun member’s only events offered throughout the season (and yes, they’re free!). Keep an eye on your e-mail and Facebook for details.
Every member will receive a personal follow up call to make sure we they are having the best experience possible at P&P.

Members may be able to purchase discounted show tickets (to select shows) and reserve seats for their friends and family (subject to venue capacity and layout). 
Members are offered discounted events and workshops.
Members can pre-register for classes throughout an entire year (September-August) to guarantee a spot in the class
Members are offered free workshops for the month of August (some exceptions apply).

Points of Contact

Victoria Members: memberships@passionandperformance.com

Membership Length

Memberships are valid for one year and encompasses all of the sessions within that year.  Memberships will be automatically renewed annually unless 30 days written notice is provided to terminate prior to renewal.
A session is the six week period for which the Recreational Program and Strength and Skills classes run. Competitive Program classes run September to June and also through July and August.

Terminations, Downgrades and Refunds

Please be advised that we require 30 days written notice (on a calendar month) to terminate, postpone or downgrade a membership.  Notice must be given before the 1st of the month to terminate, postpone or downgrade a membership for the following month. Memberships can be upgraded at any time. Please note that class registrations (or lack thereof) are not an accepted form of notice for the termination or downgrading of memberships. Requests to downgrade or terminate a membership must be sent via e-mail to memberships@passionandperformance.com.
All terminations, downgrades or postponements with less than 30 days’ notice will be charged the monthly dues, with termination occurring for the following month. 
Membership dues previously paid are non-refundable.
There is a two month minimum when registering for a membership, two months will be charged in full regardless of termination date.

Payments

Membership fees are charged from the date that your membership began which covers dues for the following month. This date is non-negotiable and fees will be charged automatically. 
Dues are set up on an autopay schedule and are accepted via Credit Card or EFT. To set up EFT payments we require a void cheque or completed forms from your bank. Payment information must be authorized and stored through our secure server for the membership to be considered active.
Your monthly fee will be the flat rate of your membership plus GST.  Please note that the membership payment structure is a financing program for class tuition, and not a pay per class structure. For this reason, membership payments will not be pro-rated for any reason.
Passion and Performance does not run classes on statutory holidays. Make-up classes for statutory holidays are occasionally provided at the discretion of the teacher, however are not guaranteed.
In person cash, credit card or debit payment for membership fees will not be accepted with the exception of the initial membership payment and late payments.

Declined card/ bounced payment will result in an additional 30% of your monthly fee charge per transaction.
All balances owing will be sent to collections if not reconciled within 3 months
If a member’s autopay method is declined for 2 consecutive months, the member will be given 30 days to provide a new method of automatic payment (credit card or EFT). If updated payment information is not provided and account charges are declined thereafter, the member’s account will be suspended and the member will not be permitted to attend classes until a valid payment method is provided. Please note that associated class drop fees may be applicable.
If there is a temporary interruption in the stored autopay method outside of the member’s control (ex. lost or stolen credit card), membership fees may be reconciled in person by credit card, debit or cash or via electronic funds transfer sent to the appropriate membership contact (see above) within 3 business days AFTER the 25th of the month. Pre-paid fees will not be accepted, unless given express permission from the memberships team.

Class Registrations and Cancellations

Members receive priority registration on classes, meaning that pre-registration is accepted for all sessions within a season. Early registration is recommended to ensure a spot in the class. Please note that members will not receive refunds or credits for classes which become full, and all membership policies apply (see Terminations, Downgrades and Refunds). Registration requests can be made at the front desk during office hours, or sent to memberships@passionandperformance.com
The deadline to cancel a class registration without penalty is 3:00pm on the day prior to the first day of the session. Please note that most sessions begin on a Monday, making requests to drop due by 3:00pm on the Sunday before. All requests can be sent to memberships@passionandperformance.com. Cancellation of class registration does not constitute notice to downgrade, hold or terminate a membership.
If a class is dropped after the deadline, there will be a penalty of 20% the standard monthly fee of the class. The penalties are as follows:

Competitive Program Classes: $15/class

Recreational Program Classes: $13/class

Strength and Skills Program Classes: $11/class

If a class is dropped after the second class of the session, a re-choreographing fee of $50 may be applicable.
If a class session is cancelled by the studio, the member is encouraged to use their credit for another class of equivalent value. Should an appropriate class replacement not be available, Passion and Performance will issue an account credit in the amount paid for that class and waive the 30 day notice requirement to downgrade, hold or terminate the membership contract which covers that class, if requested.
Passion and Performance reserves the right to cancel classes at any time. Students will not be refunded for classes cancelled due to weather or other unforeseen circumstances. Make-up classes may be provided at teacher discretion, however are not guaranteed .
Passion and Performance is closed and does not run classes on statutory holidays. Make-up classes for statutory holidays are occasionally provided at the discretion of the teacher, however are not guaranteed.

Holds

A membership can be put on hold for a one month or two month period and holds can extend up to a maximum of six months total during the one year term of the membership.
If a membership is terminated while on hold, the member is subject to a $50 fee.
We require 30 days written notice (on a calendar month) to put a membership on hold. Notice must be given before the 1st of the month to put a membership on hold for the following month. Holds requested with less than 30 days’ notice will be charged the monthly dues, with the hold beginning the following month. Please note that class registrations (or lack thereof) are not an accepted form of notice. Requests to put a membership on hold can be sent to the appropriate branch contact (see above).
A hold will occur in one or two month increments at which time the member will receive an e-mail notifying them of their upcoming hold expiry. The member has 10 days to respond requesting an extension (in 1-2 month increments up to 6 months). If no response is received it is assumed that the dancer is returning to class and the membership will be reactivated, resuming charges on the next payment date of that membership.

A membership that is on hold extends the client’s membership as many months as they have been on hiatus.
A maternity hold is available for up to one year.
In the event of injury or illness, a medical hold may be requested. Medical holds can be extended up to one year, under the condition that a doctor’s note stating that the student is unable to continue with classes is provided prior to the standard 6 month hold expiration. A doctor’s note stating that the student may return to classes may be required prior to membership reactivation.
Please note that membership holds cannot commence in the months of December or August.

If you have any questions about your membership or our policies, please don’t hesitate to contact your membership coordinator at memberships@passionandperformance.com.

To download a pdf version of membership policies, please see P&P Membership Policies.

Refund Policies, Class Cancelations

Membership fees already paid are non-refundable (see memberships section for more details).
Drop in Class fees are refundable through MINDBODY until 24 hours prior to the start of the class. Classes canceled with less than 24 hours before the class begins are non-refundable, unless for illness. If you are sick cancel your class in mindbody and email info@passionandperformance.com BEFORE class starts and we will return your class pass to your account to use on another class. We will not accept refund requests after the class start time, or by any means other than sent to the info email account (including but not limited to calling, social media or other email accts).

Passion and Performance reserves the right to cancel classes at any time should one of our instructors be unable to run their online class. We will attempt to run a make up class should this occur, but make up classes are not guaranteed. Anyone that has purchased a drop in for a canceled class will be refunded or can move their drop in fee to a new class.

Facility Policies

Class Etiquette:

Chair dancers must wear tights or pants to class.

Tie up and Tease dancers must remove all jewelry.
No outdoor shoes are permitted in the studio as dancewear.
No gum in class.
No perfume or hairsprays that may bother others, though deodorant is encouraged for all those taking part in physical activities.
Classes are not to be interrupted. If waiting for a class, dancers must remain in the lobby until the door is opened for them.

Watching classes is not permitted, unless requested by the teacher. Non-students are not invited to watch classes.
Cell phones are to be set to silent while in class.

Studio and Class Policies:

All Passion and Performance classes are 19+.
Children are NOT permitted on the site of Passion and Performance. Our studio aims to maintain an adult only atmosphere due to the nature of sexual classes.

The waiver is the document that protects Passion and Performance from liability. After you sign the waiver, Passion and Performance will not be responsible for any injuries that you may incur while obtaining services at the studio.
Due to the sexual nature of our classes and performances, as well as venue restrictions, all Passion and Performance shows are 19+.
Instructors reserves right to dismiss dancers without refund for disruptive behavior in class.
If a dancer commits to a performance but does not uphold attendance policies, Passion and Performance staff reserve the right to remove the student from the performance without refund.
Performances are optional, but dancers must decide by the second class.

Once committed, dancers cannot back out of performing and are responsible for their costume fees.
Extra practices are optional, but strongly encouraged
Music is not censored and profanity is often present in class.
If a class is cancelled for any reason other than studio closure, a make-up class may be arranged, but the class will follow the same six-week pattern as all others.
Choreography is the intellectual property of the choreographer and cannot be taken anywhere else without permission of the choreographer and with credit given to them.

Store Policies:

Exchange/Refund & Front of House Policies –

Exchange or studio credit only, no cash refunds.
Exchanges can be made within one week, with receipt, on unused purchases, for merchandising credit only. If items are worn, dirty, torn or otherwise unsellable they will not be accepted.
Merchandising credit cannot be used towards costumes fees.

No returns on costumes. Costumes are final sale.
At no point can a gift card be used towards monthly membership payments.
Clothes can only be tried on in change rooms or miscellaneous rooms. No unpaid merchandise in bathrooms.
All items will be counted by office staff before entering the change rooms and a maximum of 5 items per change room. No bags in the change room.

Costume Policies

General Costume Policies

No signature costume pieces can be worn in two numbers within the same show, with the exception of basic pieces. (ie. Wigs & sparkly shorts are not OK, black shorts & white tanks are OK.)
Dancers are responsible for their own costumes and any damage caused to costumes before the show.
Late costume fees – If dancers do not meet the costume order deadlines, dancers are responsible for either a weekly late fee (10% of total order up to a maximum of 30%) or express shipping costs.
Cabaret Jazz – Will usually require character shoes. It is the student’s responsibility to source their shoes before the show.

Shoes are not included in the costume fee. In addition to the costume fee, students may be asked to provide their own: tights, pantyhose, jewellery, bras, underwear, bodysuits and other accessories.
Costumes will be ordered 1 – 2 weeks after fees are due, in most cases, or even sooner. Once your costume is ordered the fee is non-refundable.
Students who have not paid by the time the costume needs to be ordered will not receive a costume and will not perform.
Our deadlines are in place because plenty of time is required for planning, shipping and shopping. We cannot delay the ordering of costumes because a student is unsure if they are available for a performance.
Costume ideas will be presented in class or Facebook group before purchasing.

Students are welcome to make suggestions to staff regarding costume ideas, with the understanding that they may not be taken on.
Any students who have issues with what they are requested to wear are required to e-mail the Costume Coordinator within 10 days should they wish to request an adjustment or alternative. Please note that in some cases we may not be able to meet your requests. After the 10 day deadline, costume requests cannot be accommodated.
Staff will communicate with each other to brainstorm on how to adapt or change costume to try to make sure all students are comfortable.

Student Policies

All questions and concerns are to be directed to the costume coordinator.

If students drop out of their class after costumes have been ordered they will not be issued a refund.
Costume construction requiring anything more than extremely basic sewing will be contracted out to a seamstress. Dancers may have to be available for fitting times with a seamstress outside of class time.

If students choose the wrong size for themselves, they are responsible for the financial cost of alterations, exchanges, and any additional shipping costs. If it is determined to be the fault of Studio staff, the Studio will absorb these costs.
Students wanting to make a complaint or criticism in regards to costume issues should speak to the Dance Program Manager which will be forwarded to Studio Owner as appropriate.

Recreational Program & Strength and Skills

Hotness Skills must be taken before Hotness 101 unless the dancer has previous dance experience.
Chair Skills must be taken twice before moving up (Chair Intensives count as Chair Skills), unless given permission by Rachel. Advancement into Company Chair is by audition annually in September or invitation from Rachel.
Level 2 and 3 classes may require a Placement Class to determine appropriate level placement each session during Donation Days. See class descriptions for details pertaining to specific classes.

Sessions are non-refundable after the second class.
For classes in the Recreational Program, there will be a $50 rechoreographing penalty for students who withdraw after the second class.

Competitive Program Policies:

Attire:

Students must wear proper dance attire and footwear to all practices.  All students are responsible for purchasing the required shoes for the dances as selected by the teacher.  Character shoes may be required.

Attendance Policy:

Students must provide notice for when they are not attending class. This notice is required in the event that class plans need to be adjusted. We do not need to know why you are not attending class – simply that you will not be there. Attendance notices must be provided to both your class dance captain and instructor.
In the event that students do not provide notice for missing class two times Passion and Performance reserves the right to expel the student from the class without refund.

Withdrawal from the Competitive Program after the second week without a doctor’s note will result in a $50 penalty fee.
All students are required to attend Cleaning Practices (see Extra Practices).
All students are required to attend the Spring Showcase dress rehearsal and performance.
If you are injured, please still attend class as you are able. If you are ill and may be contagious, please stay home.

Commitment

Competitive classes require commitment from September – June. In the event that you drop out of class you will be charged a $50 fee and may be required to pay the full year’s fee depending on the circumstances. Your costume fee is also non-refundable once it has been ordered. Failure to pay fees due will result in taking the balance due to a collection agency.

Code of Conduct:

Please ensure all cell phones are turned to silent during class time. Texting or talking on the phone during class is strictly prohibited – unless it is an emergency.  If you must answer your phone, please keep it on your person on vibrate and leave the room to speak.
Please arrive for class dressed and ready to go 5 minutes before class begins.
Arriving late for class is unacceptable. Lateness may result in student “detention” to be determined by your teachers.

We do not allow students or prospective students to observe classes they are not registered in.
When attending Promo events on behalf of Passion and Performance, it is vital that you behave responsibly. Any belligerent or disorderly behaviour may result in expulsion from the Competitive Program or a ban from Passion and Performance without refund.

Extra Practices:

Cleaning practices will be scheduled throughout the year. These cleaning practices are mandatory. In the event you cannot attend, you need to notify your teacher with as much notice as possible. Please come to cleaning practices prepared and with questions. These practices are not meant for re-teaching choreography that you may have missed. You should put in some practice time on your own before coming to cleaning rehearsals.

Extra Performances:

Occasionally students will be invited to create and perform numbers for various shows throughout the year. Music must be submitted ahead of time to the studio and the routine must have been approved by the studio.
Music editing provided by the studio will cost $20.
Extra performances are encouraged for the March theme show.
If you would like to enter a dance but have it choreographed by another instructor please contact private_bookings@passionandperformance.com about our options for private lessons.

Practice Videos:

Practice Videos will only be taken when we have learned new choreography, and every dancer is present (exceptions: family emergency involving death or extreme illness, and vacations booked with at least 1 month notice).
Choreography is considered the intellectual property of your Instructor. Therefore, only P&P staff are permitted to take the practice videos on their phones or cameras (unless the Instructor gives permission otherwise). These videos will be added to the Facebook Group by staff.
It is your responsibility to attend class to learn the choreography – missing class because you can “teach yourself with the video” is unacceptable and will not be tolerated. Abuse of the practice videos will result in suspension of the videos being made.
If you are struggling with learning or choreography or missed a class and would like to catch up, you should connect with your teacher, your peers and your teaching assistant if applicable.
Staff taking and posting a practice video is permitted during Extra Practices.

Scent Policy

Please refrain from using perfume or other scented products when attending class and P&P events. That being said, please have good hygiene and use deodorant or antiperspirant as appropriate.

Private Bookings & Weddings

Private Bookings Policies:

Tardiness of the client will result in the lost time with no refund to the client.
Deposits are refundable up to 48 hours prior to the lesson. Deposits will be non-refundable if the studio is given less than 48 hours notice.
Deposits must be made to secure the date and times requested.
All private bookings will require a 25% deposit to secure the date, time and instructor. If the number of attendees is not confirmed by the due date of the deposit, the deposit amount will be based on the minimum expected number of attendees.
Full payment is due at the beginning of the class. If full payment is not made, the class will not run.

Attendees will be encouraged to pay for the class in full via EFT transfer prior to the class, but cheque, cash or credit/debit is accepted.
Bounced payments will result in an additional fee of $40 to cover bank and administrative fees.
If the studio is available, clients may additionally book the room after their lesson at the rate of $35 per hour.
Payments will be handled and organized by the private bookings coordinator.

Wedding Dance Lesson/Workshop Policies:

“Build a First Dance” Wedding Workshops are a group lesson and have a registration minimum for the classes to run.  Should the class minimum not be met, clients will have to option to register in the next month, have a one hour private lesson or receive a refund.
Clients who have purchased the “Build your First Dance Package” will have access to the studio for additional practice time at no cost. The private bookings coordinator will be responsible for handling the administration and exchange of keys. Clients using the studio will be responsible for returning it in the same condition in which it was found.
Full payment is due at the beginning of the lessons. If full payment is not made, the class will not run.
Attendees will be encouraged to pay for the class in full via EFT transfer prior to the class, but cheque, cash or credit/debit is accepted.

Bounced payments will result in an additional fee of 40$ to cover bank and administrative fees.
Tardiness of the client will result in the lost time with no refund to the client.

Policies

P&P Policies

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