P&P Policies

P&P Policies 2018-04-20T13:58:37+00:00

Membership Policies

Changes to memberships including holds, upgrades and downgrades:

  • Please be advised that we require 30 days to terminate, postpone or change a membership.
  • All terminations or postponements with less than 30 days’ notice will be charged the monthly dues, with termination occurring for the following month.
  • There is a two-month minimum when registering for a membership, two months will be charged in full regardless of termination date.
  • Membership dues previously paid are non-refundable.
  • Memberships are a financing program for tuition fees. Membership fees are not a pay as you go option and will not be pro-rated to accommodate scheduling.
  • A membership will be valid for a full year after the date of registration. This includes the summer months.
  • Memberships can be put on hold for a maximum of six months.
  • Members must contact staff to continue putting their membership on hold. An email notification will be sent before charges begin again, but they will begin if the staff is not notified by the client.
  • $50 cancellation fee is charged if a membership is terminated while on hold.
  • A membership that is on hold extends the client’s membership as many months as they have been on hiatus.
  • Memberships cannot be put on hold for the sole month of December.
  • A maternity hold is available for 6 to 8 months, with the option of extending to a full year.

Payment Policies:

  • Membership dues are paid per month, on the 25th of the month. The payment on the 25th is the payment for the upcoming month (for example: you will pay on September 25th for your October payment).
  • Membership dues can be paid via credit card or direct deposit only.
  • Monthly membership dues will be the flat rate of your membership plus GST.
  • Cash payment will not be accepted.
  • Declined card/ bounced payment will result in an additional 30% of your monthly fee charge per transaction.
  • All balances owing will be sent to collections if not reconciled within 3 months.

Facility Policies

Class Etiquette:

  • Chair dancers must wear tights or pants to class.
  • Tie up and Tease dancers must remove all jewelry.
  • No outdoor shoes are permitted in the studio as dancewear.
  • No gum in class.
  • No eating on the couch.
  • No perfume or hairsprays that may bother others, though deodorant is encouraged for all those taking part in physical activities.
  • Classes are not to be interrupted. If waiting for a class, dancers must remain in the lobby until the door is opened for them.
  • Watching classes is not permitted.
  • Cell phones are to be set to silent while in class.

Studio and Class Policies:

  • All Passion and Performance classes are 18+.
  • Children are NOT permitted on the site of Passion and Performance, unless they are present for our post-natal classes during the day. Our studio aims to maintain an adult only atmosphere due to the nature of sexual classes.
  • The waiver is the document that protects Passion and Performance from liability. After you sign the waiver, Passion and Performance will not be responsible for any injuries that you may incur while obtaining services at the studio.
  • Due to the sexual nature of our classes and performances, as well as venue restrictions, all Passion and Performance shows are 19+.
  • Instructor reserves right to dismiss dancers without refund for disruptive behavior in class.
  • If a dancer commits to a performance but does not uphold attendance policies, Passion and Performance staff reserves the right to remove the student from the performance without refund.
  • Performances are optional, but dancers must decide by the second class.
  • Once committed, dancers cannot back out of performing and are responsible for their costume fees.
  • Extra practices are optional, but strongly encouraged
  • Music is not censored and profanity is often present in class.
  • If a class is cancelled for any reason other than studio closure, a make-up class may be arranged, but the class will follow the same six-week pattern as all others.
  • Choreography is the intellectual property of the choreographer and cannot be taken anywhere else without permission of the choreographer and with credit given to them.

Store Policies:

Exchange/Refund & Front of House Policies –

  • Exchange or studio credit only, no cash refunds.
  • Exchanges can be made within one week, with receipt, on unused purchases, for merchandising credit only. If items are worn, dirty, torn or otherwise unsellable they will not be accepted.
  • Merchandising credit cannot be used towards costumes fees.
  • No returns on costumes. Costumes are final sale.
  • At no point can a gift card be used towards monthly membership payments.
  • Clothes can only be tried on in change rooms or miscellaneous rooms. No unpaid merchandise in bathrooms.
  • All items will be counted by office staff before entering the change rooms and a maximum of 5 items per change room. No bags in the change room.

Consignment Store Policies

  • All consignment sales will be final.
  • 50/50 starting split for commission.
  • Sellers will drop off items for 1 week to allow staff enough time to review it and decide whether it is re-sellable.
  • Sellers will sign a release form.
  • If items are not picked up within 14 days, they will be donated.
  • To encourage competitive pricing, seller’s percentage of profit depreciates the longer their item stays in the store. After 1 month seller get 40% of the sale, after 2 months drops they get 30%, after 3 months they get 20%.
  • Payment for sellers will be available within 14 days of sale. Sellers will be contacted either by phone or email and will be given 30 days to collect their cash or studio credit. After 30 days, if payment is not claimed, the seller forfeits their profits. Sellers will be required to produce government-issued ID and sign off on having accepted payment. (note: studio credit cannot be used on memberships)
  • Clothing will only be kept in store for a maximum of 6 months. After 6 months, the seller will have the option to either leave the item with Passion & Performance and get no percentage of the sale or pick up their item.
  • Children’s costumes will be accepted.
  • Costumes will not be accepted from the two most recent shows that Passion and Performance has put on.
  • Items must be in decent condition or they will not be accepted.

Shoe Rental Policies

  • Staff will hold ID as collateral and credit card information as a deposit.
  • Borrowers will be issued a receipt after return of shoes.
  • Shoes rented for a show will be signed out at tech rehearsal and will be signed in at the end of the show.
  • Shoes for shows must be pre-booked and will be brought to the show.
  • Late returns will be charged a $5 fee per day late up to the retail cost of the shoes.
  • Shoe rentals for classes are rented on a per day basis and can be worn for all classes in the day.
  • Shoes must stay on the premises when rented for evening classes and must be returned following the students last class.
  • If a student is seen abusing the shoes they will be asked to return the shoes immediately without a refund.
  • If shoes are damaged due to mal treatment the borrower will be responsible for replacing the shoes.
  • If shoes are damaged due to normal usage over time the studio is responsible for replacing them.
  • Shoes will be checked, monitored and tracked for damage. If the timeline terms are broken by the borrower and shoes are damaged beyond use (ex. Broken heel, water damage, broken strap) the borrower will be responsible for the full cost of the shoe.
  • Shoe rentals are approximately around 10$ and will cover the entire students classes throughout the day.
  • Socks or stockings MUST be worn with rental shoes.


Costume Policies

General Costume Policies

  • No signature costume pieces can be worn in two numbers within the same show, with the exception of basic pieces. (ie. Wigs & sparkly shorts are not OK, black shorts & white tanks are OK.)
  • Dancers are responsible for their own costumes and any damage caused to costumes before the show.
  • Late costume fees – If dancers do not meet the costume order deadlines, dancers are responsible for either a weekly late fee (10% of total order up to a maximum of 30%) or express shipping costs.
  • Cabaret Jazz – If shoes are not purchased within 30 days of registration, students will be required to rent shoes for all classes.
  • Shoes are not included in the costume fee. In addition to the costume fee, students may be asked to provide their own: tights, pantyhose, jewellery, bras, underwear, bodysuits and other accessories.
  • Costumes will be ordered 1 – 2 weeks after fees are due, in most cases, or even sooner. Once your costume is ordered the fee is non-refundable.
  • Students who have not paid by the time the costume needs to be ordered will not receive a costume and will not perform.
  • Our deadlines are in place because plenty of time is required for planning, shipping and shopping. We cannot delay the ordering of costumes because a student is unsure if they are available for a performance.
  • Costume ideas will be presented in class or Facebook group before purchasing.
  • Students are welcome to make suggestions to staff regarding costume ideas, with the understanding that they may not be taken on.
  • Any students who have issues with what they are requested to wear are required to e-mail the Costume Coordinator within 10 days should they wish to request an adjustment or alternative. Please note that in some cases we may not be able to meet your requests. After the 10 day deadline, costume requests cannot be accommodated.
  • Staff will communicate with each other to brainstorm on how to adapt or change costume to try to make sure all students are comfortable.


Student Policies

  • All questions and concerns are to be directed to the costume coordinator.
    • If students drop out of their class after costumes have been ordered they will not be issued a refund.
    • Costume Fees payment information must be provided upon registration for Performance Class and Cabaret Jazz (credit card or post-dated cheque). However, your fee will not be processed until the fee payment deadline (see below).
    • Since performance is not mandatory in Technique, dancers may delay providing payment info until the fee payment deadline.
    • Costume construction requiring anything more than extremely basic sewing will be contracted out to a seamstress. Dancers may have to be available for fitting times with a seamstress outside of class time.
  • If students choose the wrong size for themselves, they are responsible for the financial cost of alterations, exchanges, and any additional shipping costs. If it is determined to be the fault of Studio staff, the Studio will absorb these costs.
  • Students wanting to make a complaint or criticism in regards to costume issues should speak to the Competitive Program Coordinator which will be forwarded to Studio Owner as appropriate.

Recreational Program & Strength and Skills

  • Hotness 101 must be taken before Hotness 102 unless the dancer has previous dance experience.
  • Chair 1 must be taken twice before moving up (Chair Intensives count as one session), unless given permission by Rachel. Advancement into Chair 3 is by invitation only.
  • Hoop Skills 1 must be taken before Hoop Skills 2, unless students have previous hoop experience and are given permission from their teacher.
  • Pop Culture 2 is by permission of the instructor based on previous dance experience.
  • Sessions are non-refundable after the second class.
  • For classes in the Recreational Program, there will be a $25 rechoreographing penalty for students who withdraw after the second class.


Competitive Program Policies:


Please wear proper dance clothes and footwear to all practices.  All students are responsible for purchasing the required shoes for the dances selected by the teacher.  Character shoes may be required.


Attendance Policy:

  • Students must provide notice for when they are not attending class. This notice is required in the event that class plans need to be adjusted. We do not need to know why you are not attending class – simply that you will not be there. Attendance notices must be provided to both your class dance captain and instructor.
  • In the event that students do not provide notice for missing class two times Passion and Performance reserves the right to expel the student from the class without refund.
  • Withdrawal from the Competitive Program after the second week without a doctor’s note will result in a $50 penalty fee.
  • All students are required to attend Cleaning Practices (see Extra Practices).
  • All students are required to attend the Spring Showcase dress rehearsal and performance.
  • If you are injured, please still attend class as you are able. If you are ill and may be contagious, please stay home.


This class requires commitment to next June. In the event that you drop out of class you will be charged a $50 fee and may be required to pay the full year’s fee depending on the circumstances. Your costume fee is also non-refundable after January. Failure to pay fees due will result in taking the balance due to a collection agency.

Code of Conduct:

  • Please ensure all cell phones are turned to silent during class time. Texting or talking on the phone during class is strictly prohibited – unless it is an emergency.  If you must answer your phone, please keep it on your person on vibrate and leave the room to speak.
  • Please arrive for class dressed and ready to go 5 minutes before class begins.
  • Arriving late for class is unacceptable. Lateness will result in student “detention” to be determined by your captains.
  • Please do not eat, drink or leave items on the pink sofa. Like, ever.
  • We do not allow students or prospective students to observe classes they are not registered in.
  • When attending Promo events on behalf of Passion and Performance, it is vital that you behave responsibly. Any belligerent or disorderly behaviour may result in expulsion from the Competitive Program or a ban from Passion and Performance without refund.

Extra Practices:

  • Cleaning extra practices will be scheduled by the dance captains. This cleaning practice is mandatory. In the event you cannot attend, you need to notify your dance captain with as much notice as possible. Please come to extra practices prepared and with questions. These practices are not meant for re-teaching you choreography that you may have missed or have just learned. You should put in some practice time on your own before coming to the Extra Practices.
  • In addition to cleaning practices, dance captains will schedule extra help or “make-up” practices for those needing help with choreography. These are not mandatory but strongly encouraged.
  • Your instructor reserves the right to insist that you schedule an extra practice with your dance captain.

Extra Performances:

  • Occasionally students will be invited to create and perform numbers for various shows throughout the year. Music must be submitted ahead of time to Rachel and the routine must have at least one coaching session done by Rachel (see due dates).
  • Music editing by Rachel will cost $20.
  • Extra performances will be encouraged for the March show.
  • If you would like to enter a dance but have it choreographed by another instructor please contact Mylene Scott at private_bookings@passionandperformance.com about private lessons.

Practice Videos:

  • Practice Videos will only be taken when we have learned new choreography, and every dancer is present (exceptions: family emergency involving death or extreme illness, and vacations booked with at least 1 month notice).
  • Choreography is considered the intellectual property of your Instructor. Therefore, only P&P staff are permitted to take the practice videos on their phones or cameras (unless the Instructor gives permission otherwise). These videos will be added to the Facebook Group by staff.
  • It is your responsibility to attend class to learn the choreography – missing class because you can “teach yourself with the video” is unacceptable and will not be tolerated. Abuse of the practice videos will result in suspension of the videos being made.
  • If you are struggling with learning or choreography or missed a class and would like to catch up, you are to contact your dance captain- that is what they’re there for!
  • Staff taking and posting a practice video is permitted during Extra Practices.

Scent Policy

Please refrain from using perfume or other scented products when attending class and P&P events. That being said, please have good hygiene and use deodorant or antiperspirant as appropriate.


Private Bookings & Weddings

Private Bookings Policies:

  • Tardiness of the client will result in the lost time with no refund to the client.
  • Deposits are refundable up to 48 hours prior to the lesson. Deposits will be non-refundable if the studio is given less than 48 hours notice.
  • Deposits must be made to secure the date and times requested.
  • All private bookings will require a 25% deposit to secure the date, time and instructor. If the number of attendees is not confirmed by the due date of the deposit, the deposit amount will be based on the minimum expected number of attendees.
  • Full payment is due at the beginning of the class. If full payment is not made, the class will not run.
  • Attendees will be encouraged to pay for the class in full via EFT transfer prior to the class, but cheque, cash or credit/debit is accepted.
  • Bounced payments will result in an additional fee of 40$ to cover bank and administrative fees.
  • If the studio is available, clients may additionally book the room after their lesson at the rate of 35$ per hour.
  • Payments will be handled and organized by the private bookings coordinator.

Wedding Dance Lesson/Workshop Policies:


  • Clients that are using the Groupon must either bring a copy of the Groupon with them at the time of the lesson or email a copy to the private bookings coordinator.
  • The Groupon individually has no cash value but the value of the coupon can be applied towards a credit for a one-on-one lesson with an instructor.
  • “Build a First Dance” Wedding Workshops are a group lesson and have a registration minimum for the classes to run.  Should the class minimum not be met, clients will have to option to register in the next month, have a one hour private lesson or receive a refund.
  • Clients who have purchased the “Build your First Dance Package” will have access to the studio for additional practice time at no cost. The private bookings coordinator will be responsible for handling the administration and exchange of keys. Clients using the studio will be responsible for returning it in the same condition in which it was found.
  • Full payment is due at the beginning of the lessons. If full payment is not made, the class will not run.
  • Attendees will be encouraged to pay for the class in full via EFT transfer prior to the class, but cheque, cash or credit/debit is accepted.
  • Bounced payments will result in an additional fee of 40$ to cover bank and administrative fees.
  • Tardiness of the client will result in the lost time with no refund to the client.